Contact Us
Business Cooperation mail: business@otcbtc.com
Token Listing Email: tokens@otcbtc.com
Customer Service Email: support@otcbtc.com
Contact: Online Customer Service
Service Hours: 10:00 - 22:00 Mon- Sun (responds in 5-20 minutes)
Average time to process each case:
- Common trading issues: 2-3 hours
- Trading disputes: 24-36 hours
- Checking for deposit/withdrawal arrival : 30-120 minutes
- Troubleshooting deposit/withdrawal lags : 30-120 minutes
- Failure to receive email: 30-120 minutes
- Identity Verification Approval: 15-60 minutes
- Exceeding Identity Verification errors: 2-8 hours
- Advanced Verification Approval: 1-3 days
- Video Verification to edit your Two-factor Authentication: 1-3 days
- Depositing to the wrong address /using the wrong method : 5 business days with working fee
To avoid a long wait time, we suggest checking out our Help Center with complete FAQs to solve any problems you may have.